Returns + Exchanges

We hope you love your candle! If something isn’t quite right, here’s what to know.

RETURNS

Unused and unburned products in their original packaging may be returned within 14 days of delivery.

All returns must be requested through our Returns Portal.

Return shipping is the responsibility of the customer. If your return needs to be shipped back, the cost of the return label will be deducted from your refund. Original shipping charges are non-refundable.

Once your return arrives safely back to us and is inspected, your refund will be sent to the original form of payment.

RETURNS PORTAL INSTRUCTIONS

- Click the profile icon in the store's menu or click this link.

- Sign in to your account.

- In the "Email" field, enter your email address and then click "Continue".

- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

- Go back to the online store and then enter a six-digit verification code.

- Click "Request return" for the order that you want to submit the return for.

- If your order has more than one item, then select the items that you want to return.

- Select a return reason and add a note for the store.

- Click "Request return".

If your return is approved and needs to be shipped back, you’ll receive an email with simple instructions and a return label. The cost of the return label will be deducted from your refund. Once your candle arrives safely back to us, we’ll issue your refund.

SCENT PREFERENCE

Choosing fragrance online can be tricky, so we made the Discovery Set to make it a little easier. Try all four, find your favorite, then go full size.

Unused and unburned candles may be returned within 14 days. Burned candles cannot be returned based on scent preference.

Discovery Sets must be completely unused and returned as a full set.

DAMAGED OR INCORRECT ORDERS

If something arrives damaged or we sent you the wrong item, please submit a request through our Returns Portal within 7 days of delivery.

For damaged items, include photos of the product, shipping box and packing materials so we can get everything sorted out for you.

Approved damaged or incorrect orders will be replaced or refunded at no additional cost.

EXCHANGES

We don’t currently offer direct exchanges, but if you change your mind on a scent, you’re welcome to return any eligible unused item for a refund and place a new order for the one you’d rather have.