Shipping policy

We’ll get your order on its way as quickly as we can! Orders are typically packed and shipped within 1-3 business days. During holidays, launches or sale events, we may need a little extra time.

STANDARD SHIPPING

Orders of $100 or more ship free within the contiguous U.S.

Shipping rates for orders under $100, as well as orders shipping to Alaska and Hawaii, are calculated at checkout.

Once your package is picked up by the carrier, delivery typically takes 3-5 business days. You’ll receive tracking by email as soon as your label is created. It may take up to 48 hours for tracking to begin updating.

LOCAL DELIVERY

Local delivery is available for $3 to eligible addresses within a 6-mile radius.

If your address qualifies, you’ll see "Local Delivery" at checkout and can choose from the available delivery days and times.

WARM WEATHER SHIPPING

Coconut soy wax is naturally soft, so a little summer heat can sometimes change the surface of your candle while it makes its way to you.

Small cosmetic changes won’t affect how your candle burns. If it arrives melted or damaged beyond use, submit a request through our Returns Portal within 7 days of delivery and we’ll take care of it.

LOST OR MISSING PACKAGES

If your package looks like it may be lost in transit, email hello@softcurrent.com and we’ll help look into it with the carrier.

If tracking shows your package as delivered but you can’t find it, please check around the delivery area, with anyone else at the address and with nearby neighbors first.

Soft Current isn’t responsible for packages confirmed as delivered to the address provided at checkout that are later lost or stolen.